by Janet Wood | Jun 26, 2017 | Communities, DigiKnow
We recently hosted a workshop for organisations in Stockport who are interested in the digital skills agenda – supporting people to get online and improve their skills so that every citizen is fully able to participate, through digital means, in the connections,...
by Emma Collingridge | Jun 19, 2017 | Digital Practice
I have been so impressed by and proud of the energy and enthusiasm with which the new Digital service and latterly the core IT service at Stockport Council have adopted agile as a way of working over the past two years. Over the past few months I have been reflecting...
by Karen Cranwell | Jun 9, 2017 | Digital access
One of the new digital tools being rolled out to services is a new case and contact management system. This is essential to improve how we manage customer contacts and reduce the cost of system support. Following an options appraisal comparing costs and features of...
by Emma Collingridge | Jun 2, 2017 | Digital access
This last two weeks have seen the launch of two new Digital Transactional Services. ‘Report a blocked grid’ was built in the same way as ‘Report a faulty street light’ which is why we have been able to roll it out so quickly. ‘Book an appointment to register a...