by Karen Cranwell | Mar 6, 2019 | Digital access
Over the past few months our digital team in collaboration with the Information, Advice and Guidance service area have undertaken a re-design of the Advice services which has just gone live. It has been a complex piece of work that has involved working with the teams...
by Karen Cranwell | Jun 9, 2017 | Digital access
One of the new digital tools being rolled out to services is a new case and contact management system. This is essential to improve how we manage customer contacts and reduce the cost of system support. Following an options appraisal comparing costs and features of...
by Karen Cranwell | Jun 17, 2016 | Digital access, Digital Practice
The vision for a Single View of a Citizen or family is a long held goal of services that need to bring together appropriate customer data securely from various IT systems into a shared view. The Single View system will provide a secure, permissions based view of all...
