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New online processes for ‘dropped kerbs’ are a win-win

New online processes for ‘dropped kerbs’ are a win-win

by Eraina Smith | Nov 28, 2019 | Digital Content, Digital Stockport

The Highways team have been working with the Digital by Design team to design a new user-friendly application process for residents requesting a dropped kerb outside their property. We already had an online application process, but under the old system many residents...
All hail our new online taxi driver and vehicle licensing processes

All hail our new online taxi driver and vehicle licensing processes

by Sarah Tooth | Oct 17, 2019 | Digital Content, Digital Stockport

For the past 6 months the Public Protection Service, specifically, the Licensing team, have been working with the Digital by Design teams to overhaul the Taxi Driver and Vehicle Licensing application processes. The existing system was paper-based, inefficient and...
Creating a website for Essex based on Stockport’s open source platform

Creating a website for Essex based on Stockport’s open source platform

by Helen West | Sep 11, 2019 | CRM Blog, Digital Content, Digital Stockport

When we signed the Digital Declaration we committed to share our learning experiences and open source our code and last October we joined up with Essex County Council on a collaborative project to create their new website. You can read more about the start of this...
Re-designing the way we recruit foster carers – Part 2

Re-designing the way we recruit foster carers – Part 2

by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 30, 2019 | Digital Content, Digital Stockport, Service Design

In our last post, we talked about how we approached developing and delivering a new recruitment journey for foster carers, and what each stage of the process involved. This time we will explain each ‘project’ in more detail and how we got to where we are now. 1....
Re-designing the way we recruit foster carers – Part 1

Re-designing the way we recruit foster carers – Part 1

by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital Content, Digital Stockport, Service Design

‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
Acting on our users’ Advice

Acting on our users’ Advice

by Karen Cranwell | Mar 6, 2019 | Digital Content, Digital Stockport, Digital Transactional Services

Over the past few months our digital team in collaboration with the Information, Advice and Guidance service area have undertaken a re-design of the Advice services which has just gone live. It has been a complex piece of work that has involved working with the teams...
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