by Anwar Majothi | Jan 24, 2020 | Digital Content, Digital Stockport
William Arthur Ward once remarked, “The pessimist complains about the wind. The optimist expects it to change. The realist adjusts the sail.” Learning from complaints and improving services, systems and processes is encouraged strongly at Stockport Council. Stockport...
by Eraina Smith | Nov 28, 2019 | Digital Content, Digital Stockport
The Highways team have been working with the Digital by Design team to design a new user-friendly application process for residents requesting a dropped kerb outside their property. We already had an online application process, but under the old system many residents...
by Sarah Tooth | Oct 17, 2019 | Digital Content, Digital Stockport
For the past 6 months the Public Protection Service, specifically, the Licensing team, have been working with the Digital by Design teams to overhaul the Taxi Driver and Vehicle Licensing application processes. The existing system was paper-based, inefficient and...
by Helen West | Sep 11, 2019 | CRM Blog, Digital Content, Digital Stockport
When we signed the Digital Declaration we committed to share our learning experiences and open source our code and last October we joined up with Essex County Council on a collaborative project to create their new website. You can read more about the start of this...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 30, 2019 | Digital Content, Digital Stockport, Service Design
In our last post, we talked about how we approached developing and delivering a new recruitment journey for foster carers, and what each stage of the process involved. This time we will explain each ‘project’ in more detail and how we got to where we are now. 1....
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital Content, Digital Stockport, Service Design
‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
