by Andrea Griffiths | May 29, 2019 | Digital Stockport, Digital Transactional Services
Over the last year Revenues and Benefits have been working with the Digital by Design team to create new online processes that improve the service offered to residents whilst also improving our collection rates. On average, 409 Council Tax payers moved in, out or...
by Karen Cranwell | Mar 6, 2019 | Digital Content, Digital Stockport, Digital Transactional Services
Over the past few months our digital team in collaboration with the Information, Advice and Guidance service area have undertaken a re-design of the Advice services which has just gone live. It has been a complex piece of work that has involved working with the teams...
by Thad Barker | Dec 20, 2018 | Communities, Digital Content, Digital Stockport, Digital Transactional Services
In July, we launched our £1m Stockport Local Fund to support the community and voluntary sector in Stockport and help to build resilient, active and caring communities. To enable community investing on this scale we determined that the application process should...
by Brant Oglevie | Jul 10, 2018 | Digital Stockport, Digital Transactional Services
Our new online tools are designed to be as easy as possible to use, however the development process we go through is anything but simple. In winter of 2017 we began working on what would turn out to be our most complex form to date, a replacement for our Change of...
by Natalie Weir | Sep 7, 2017 | Digital Stockport, Digital Transactional Services
Over the summer we have added several new features to My Account. Benefits This feature allows users to: Download your benefits information and find out when your next payment is View housing benefits including pending applications, defective applications and current...
by Karen Cranwell | Jun 9, 2017 | Digital Stockport, Digital Transactional Services
One of the new digital tools being rolled out to services is a new case and contact management system. This is essential to improve how we manage customer contacts and reduce the cost of system support. Following an options appraisal comparing costs and features of...
