by Stephen Hodson | Oct 9, 2020 | Digital Stockport, Service Design, Transactional Services
Earlier this year, through the mapping and design of end to end journeys, we identified common service patterns, such as check, book, or pay for, that required the creation of a bespoke online form. In our earlier blog about Formbuilder we described how we have...
by Emma Jemison | Jul 2, 2020 | Digital Stockport, Service Design, Transactional Services, Web content
Two weeks after the UK government imposed a nationwide lockdown, Stockport Council launched a helpline for Stockport’s most vulnerable people, to assist people to access what they needed to help them stay safe and well. The initial tech work required the...
by Stephen Hodson | Jun 18, 2020 | Digital Stockport, Service Design, Transactional Services
In this second blog about our Service and Design patterns work we describe how we have created a new development tool that will allow us to deliver valuable software products faster and more efficiently and which has already proven its worth during the pandemic....
by Anna Walker | Jun 2, 2020 | Digital Stockport, Service Design, Transactional Services
Over the past 8 months the digital team have been working on creating a reusable design pattern library to help create consistent ways to design and implement user journeys. As a council we offer a variety of different services, and it’s important that they are...
by Andrea Griffiths | May 29, 2019 | Digital Stockport, Transactional Services
Over the last year Revenues and Benefits have been working with the Digital by Design team to create new online processes that improve the service offered to residents whilst also improving our collection rates. On average, 409 Council Tax payers moved in, out or...
by Karen Cranwell | Mar 6, 2019 | Digital Stockport, Transactional Services, Web content
Over the past few months our digital team in collaboration with the Information, Advice and Guidance service area have undertaken a re-design of the Advice services which has just gone live. It has been a complex piece of work that has involved working with the teams...
