by Brant Oglevie | Jul 10, 2018 | Digital Stockport, Digital Transactional Services
Our new online tools are designed to be as easy as possible to use, however the development process we go through is anything but simple. In winter of 2017 we began working on what would turn out to be our most complex form to date, a replacement for our Change of...
by Natalie Weir | Sep 7, 2017 | Digital Stockport, Digital Transactional Services
Over the summer we have added several new features to My Account. Benefits This feature allows users to: Download your benefits information and find out when your next payment is View housing benefits including pending applications, defective applications and current...
by Karen Cranwell | Jun 9, 2017 | Digital Stockport, Digital Transactional Services
One of the new digital tools being rolled out to services is a new case and contact management system. This is essential to improve how we manage customer contacts and reduce the cost of system support. Following an options appraisal comparing costs and features of...
by Emma Collingridge | Jun 2, 2017 | Digital Stockport, Digital Transactional Services
This last two weeks have seen the launch of two new Digital Transactional Services. ‘Report a blocked grid’ was built in the same way as ‘Report a faulty street light’ which is why we have been able to roll it out so quickly. ‘Book an appointment to register a...
by Emma Collingridge | Mar 17, 2017 | Digital Stockport, Digital Transactional Services
In the month since the public launch of our new online transactions a number of developments and improvements have taken place. Report a faulty street light online This is the first of our fully automated transactional services to be released. From the moment a...
by Emma Collingridge | Feb 17, 2017 | Digital Stockport, Digital Transactional Services
The months of development work by our Digital Transactions Services (DTS) team paid off last week with the public launch of ‘My Account’ and the ‘Report and track a faulty street light’ feature going live. ‘My Account’ – for personalised information about council...
