by Kieran Spruce and Katy Dixon | May 7, 2021 | Collaboration, Digital Stockport, Service Design
We’re working with colleagues in Adult Social Care on a Service Design project looking at our early intervention procedures and preventative services. It’s a complex discovery project, made even more so by the need to introduce new ways of running and synthesising...
by Anna Walker | Feb 16, 2021 | Digital Stockport, Service Design, Web content
For our recent flooding project, we devised a new means of user experience testing that could be carried out under COVID-19 restrictions. In Part 1 of this blog we described how we set up and carried out remote user testing. Once the flooding user testing sessions...
by Emma Jemison and Anna Walker | Nov 27, 2020 | Digital Stockport, Service Design, Web content
As User Experience designers, one of the most important parts of our role is testing products and services with our users. This part of the design process is essential, as we need to find out if what we’re creating is usable and, if not, we need to understand how we...
by Thad Barker | Nov 10, 2020 | Collaboration, Communities, DigiKnow, Digital Stockport, Service Design
Over the last few years I have witnessed a rapid transformation on how we work with communities. By bringing communities closer to the service design process and embracing user testing we have services shaped with people, rather than for people. It’s a really simple...
by Stephen Hodson | Oct 9, 2020 | Digital Stockport, Service Design, Transactional Services
Earlier this year, through the mapping and design of end to end journeys, we identified common service patterns, such as check, book, or pay for, that required the creation of a bespoke online form. In our earlier blog about Formbuilder we described how we have...
by Kieran Spruce and Luke Price | Sep 25, 2020 | Collaboration, Digital Stockport, Service Design
Stockport Council’s ‘Strategy and Reform’ and ‘Design’ teams were previously two separate teams that worked in similar ways. The Strategy and Reform team helps to deliver transformation and the strategic priorities of the authority. This involves providing programme...
