by Emma Jemison | Jul 2, 2020 | Digital Content, Digital Stockport, Digital Transactional Services, Service Design
Two weeks after the UK government imposed a nationwide lockdown, Stockport Council launched a helpline for Stockport’s most vulnerable people, to assist people to access what they needed to help them stay safe and well. The initial tech work required the...
by Stephen Hodson | Jun 18, 2020 | Digital Stockport, Digital Transactional Services, Service Design
In this second blog about our Service and Design patterns work we describe how we have created a new development tool that will allow us to deliver valuable software products faster and more efficiently and which has already proven its worth during the pandemic....
by Anna Walker | Jun 2, 2020 | Digital Stockport, Digital Transactional Services, Service Design
Over the past 8 months the digital team have been working on creating a reusable design pattern library to help create consistent ways to design and implement user journeys. As a council we offer a variety of different services, and it’s important that they are...
by Lee Emery | Dec 12, 2019 | Collaboration, Digital Stockport, Service Design
As a council our uppermost value is to keep the people of Stockport at the heart of what we do, so designing our services around user need is central to how we work. When we were invited to run a workshop about human centered service design at the first Local Gov...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 30, 2019 | Digital Content, Digital Stockport, Service Design
In our last post, we talked about how we approached developing and delivering a new recruitment journey for foster carers, and what each stage of the process involved. This time we will explain each ‘project’ in more detail and how we got to where we are now. 1....
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital Content, Digital Stockport, Service Design
‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
