by Thad Barker | Nov 10, 2020 | Collaboration, Communities, DigiKnow, Digital Stockport, Service Design
Over the last few years I have witnessed a rapid transformation on how we work with communities. By bringing communities closer to the service design process and embracing user testing we have services shaped with people, rather than for people. It’s a really simple...
by Stephen Hodson | Oct 9, 2020 | Digital Stockport, Service Design, Transactional Services
Earlier this year, through the mapping and design of end to end journeys, we identified common service patterns, such as check, book, or pay for, that required the creation of a bespoke online form. In our earlier blog about Formbuilder we described how we have...
by Kieran Spruce and Luke Price | Sep 25, 2020 | Collaboration, Digital Stockport, Service Design
Stockport Council’s ‘Strategy and Reform’ and ‘Design’ teams were previously two separate teams that worked in similar ways. The Strategy and Reform team helps to deliver transformation and the strategic priorities of the authority. This involves providing programme...
by Lee Emery | Aug 27, 2020 | Digital Stockport, Jobs, Service Design
Our Design and Analysis team works across the entire council, designing inclusive products and services for thousands of Stockport residents. As our lead service designer, you’ll help us create seamless customer journeys for users, whatever channel or part of our...
by Lisa Kowalewski | Aug 10, 2020 | Digital Stockport, Service Design, Workforce Development
When I started at the council about two and a half years ago (as the first explicit service designer), I knew very little about what my future in design and government would hold. I had come more or less straight out of university to find myself in an environment I...
by Holly Rae | Jul 31, 2020 | Collaboration, Digital Stockport, Service Design
We have been reflecting recently on what Digital means in Stockport. What does it mean for us as a Borough, as an organisation and as a team, and what does it mean in the context of our emerging One Stockport aspirations? When we signed the Local Digital Declaration...
