by Anna Walker | Jun 2, 2020 | Digital Stockport, Service Design, Transactional Services
Over the past 8 months the digital team have been working on creating a reusable design pattern library to help create consistent ways to design and implement user journeys. As a council we offer a variety of different services, and it’s important that they are...
by Lee Emery | Dec 12, 2019 | Collaboration, Digital Stockport, Service Design
As a council our uppermost value is to keep the people of Stockport at the heart of what we do, so designing our services around user need is central to how we work. When we were invited to run a workshop about human centered service design at the first Local Gov...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 30, 2019 | Digital Stockport, Service Design, Web content
In our last post, we talked about how we approached developing and delivering a new recruitment journey for foster carers, and what each stage of the process involved. This time we will explain each ‘project’ in more detail and how we got to where we are now. 1....
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital Stockport, Service Design, Web content
‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
by Francis Rowland | Jul 23, 2019 | Digital Stockport, Service Design
Our transformation strategy is increasingly focussed on Service Design – putting people at the centre of everything, experiencing our services through the eyes of the customer and looking at the end to end journey. We are growing this way of working beyond the...
by Aimee Teare | Jun 10, 2019 | Collaboration, Digital Stockport, Service Design
In our last blog we talked about the joint discovery that Adult Social Care and Digital by Design colleagues had undertaken for a Technology Enabled Care (TEC) project. The project was funded through NHS Digital’s Social Care Digital Innovation Fund and supported...
