by Kieran Spruce | May 1, 2019 | Digital Stockport, Service Design
At Stockport Council we’re constantly working to make our website as accessible and usable as possible for every user. To help us make our website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1 which explain...
by Rinto Cyriac and Lisa Kowalewski | Apr 18, 2019 | Digital Stockport, Service Design
What we learned from this year’s Global Service Jam This year’s global service jam took place from the 29th – 31st March. All kinds of people, familiar with service design or not, gathered at 124 locations worldwide to ideate and prototype around a...
by Joseph Bramall | Apr 5, 2019 | Digital Stockport, Service Design
The original vision for Stockport Council’s digital transformation programme was to significantly improve the customer experience by embracing all the advantages digital solutions bring. As the programme has developed the focus has widened, with the result that the...
by Lee Emery | Jan 15, 2019 | Digital Stockport, Service Design
When you hear the name ‘Digital by Design’ what do you think of? New technology or computer systems probably comes to mind. When we first started the project over 3 years ago the name seemed very apt. The word ‘design’ helped us focus on creating something new that...
by Lisa Kowalewski | Aug 13, 2018 | Digital Stockport, Service Design
Previous blogs have mentioned our move away from a distinct digital programme to an agile organisation harnessing digital and other tools to meet the needs of our users in the most cost effective way. We have made significant progress in improving the relationship...
by Lisa Kowalewski | May 24, 2018 | Digital Stockport, Service Design, Workforce Development
During my first few weeks at Stockport Council I noticed that many of the key principles and methods of service design were being applied, but not necessarily identified or externalized as such. This not only makes it more difficult to demonstrate the value service...
