by Anna Walker | Feb 16, 2021 | Digital Stockport, Service Design, Web content
For our recent flooding project, we devised a new means of user experience testing that could be carried out under COVID-19 restrictions. In Part 1 of this blog we described how we set up and carried out remote user testing. Once the flooding user testing sessions...
by Emma Jemison and Anna Walker | Nov 27, 2020 | Digital Stockport, Service Design, Web content
As User Experience designers, one of the most important parts of our role is testing products and services with our users. This part of the design process is essential, as we need to find out if what we’re creating is usable and, if not, we need to understand how we...
by Emma Jemison | Jul 2, 2020 | Digital Stockport, Service Design, Transactional Services, Web content
Two weeks after the UK government imposed a nationwide lockdown, Stockport Council launched a helpline for Stockport’s most vulnerable people, to assist people to access what they needed to help them stay safe and well. The initial tech work required the...
by Lee Emery | Apr 3, 2020 | Communities, Digital Stockport, Web content
Just a quick update on what’s been happening in the Stockport digital and IT teams over the past couple of weeks. As well as sharing some of our actions we hope to get feedback from others that could collectively help us to improve our response. The Stay at...
by Anwar Majothi | Jan 24, 2020 | Digital Stockport, Web content
William Arthur Ward once remarked, “The pessimist complains about the wind. The optimist expects it to change. The realist adjusts the sail.” Learning from complaints and improving services, systems and processes is encouraged strongly at Stockport Council. Stockport...
by Eraina Smith | Nov 28, 2019 | Digital Stockport, Web content
The Highways team have been working with the Digital by Design team to design a new user-friendly application process for residents requesting a dropped kerb outside their property. We already had an online application process, but under the old system many residents...
