Redesign of the corporate complaints process

Redesign of the corporate complaints process

William Arthur Ward once remarked, “The pessimist complains about the wind. The optimist expects it to change. The realist adjusts the sail.” Learning from complaints and improving services, systems and processes is encouraged strongly at Stockport Council. Stockport...
Chatbot supports people using our website

Chatbot supports people using our website

Our Contact Centre receives on average 17,000 calls and 3,850 emails per month.  This type of contact is extremely expensive to support and service and reducing the volume of contacts via these channels was one of the key objectives behind developing our online...
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