#DigitalStockport Blog

Updates from the Digital Stockport programme being delivered by Stockport Council. To find out more about Digital Stockport get in touch using the contact us page.
Chatbot supports people using our website

Chatbot supports people using our website

Our Contact Centre receives on average 17,000 calls and 3,850 emails per month.  This type of contact is extremely expensive to support and service and reducing the volume of contacts via these channels was one of the key objectives behind developing our online...

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Re-designing the way we recruit foster carers – Part 1

Re-designing the way we recruit foster carers – Part 1

‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council's fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...

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Helping to nurture service design

Helping to nurture service design

Our transformation strategy is increasingly focussed on Service Design - putting people at the centre of everything, experiencing our services through the eyes of the customer and looking at the end to end journey.  We are growing this way of working beyond the...

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