Get Online Week 2019

Get Online Week 2019

Being online today no longer feels optional because digital touches everything.  We use it for our jobs, to pay bills, to apply for schools, to shop, to stay in touch and increasingly to manage our healthcare. Yet we know around 1 in 10 adults in Stockport aren’t...
Two heads are better than one

Two heads are better than one

They say, “Two heads are better than one”, and this is true, especially when working in Stockport’s software development team. Over the last couple of years, we’ve adopted ‘pairing’ as a strategy/method in software development and it’s working for us. In a nutshell...
Chatbot supports people using our website

Chatbot supports people using our website

Our Contact Centre receives on average 17,000 calls and 3,850 emails per month.  This type of contact is extremely expensive to support and service and reducing the volume of contacts via these channels was one of the key objectives behind developing our online...