by Lisa Kowalewski | Feb 21, 2020 | Digital Stockport
Services Week is an annual celebration of transformation and end to end service design in central and local government. Many live and remotely hosted events happened across England and Scotland, and for the first time we at Stockport Council joined in. What we did...
by Lee Emery | Feb 7, 2020 | Collaboration, DigiKnow, Digital Stockport
GMCA launched their Digital Blueprint last night and they were pitching their sights high, aiming to be a top five European digital city region, recognised globally for its digital innovation. The ambition is impressive and you can read about it in full on GMCA’s...
by Richard Norris | Jan 31, 2020 | Business Intelligence, Collaboration, Digital Stockport
In the alpha phase of our Ministry of Housing, Communities and Local Government (MHCLG) funded Family Context project, we developed a prototype of our digital solution for how best to provide social workers with the key information they need when they first interact...
by Anwar Majothi | Jan 24, 2020 | Digital Content, Digital Stockport
William Arthur Ward once remarked, “The pessimist complains about the wind. The optimist expects it to change. The realist adjusts the sail.” Learning from complaints and improving services, systems and processes is encouraged strongly at Stockport Council. Stockport...
by Holly Rae, Craig Hughes & Adrian Davies | Jan 15, 2020 | Digital Stockport
Prompted by the start of a new year and new decade, we found ourselves recently ruminating about the following quote by Bill Gates: “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten…”...
by Simon Percy | Dec 20, 2019 | Digital Stockport
Our digital programme aims to reduce pressure on our contact centre by offering self-serve online solutions for routine queries to the council. However, for many people, telephone access is still the preferred option and for more complex queries, the only option. In...
