by Lee Emery | Dec 12, 2019 | Collaboration, Digital Stockport, Service Design
As a council our uppermost value is to keep the people of Stockport at the heart of what we do, so designing our services around user need is central to how we work. When we were invited to run a workshop about human centered service design at the first Local Gov...
by Eraina Smith | Nov 28, 2019 | Digital Content, Digital Stockport
The Highways team have been working with the Digital by Design team to design a new user-friendly application process for residents requesting a dropped kerb outside their property. We already had an online application process, but under the old system many residents...
by Dan Hollands | Nov 14, 2019 | Digital Stockport
Well…. there’s a little more to IT Support than that! The job of service desk analyst can be a thankless task and the IT Service Desk at Stockport Council is no different. No-one ever calls into IT Support to report that “Everything is working fine today, thank you!”...
by Sue Williams | Nov 1, 2019 | Collaboration, DigiKnow, Digital Stockport
We believe that everyone should be able to make the most of new technology and all the benefits that access to things like the internet can bring. We know it can help people connect with each other, save money, secure employment, live healthier lives and help their...
by Sarah Tooth | Oct 17, 2019 | Digital Content, Digital Stockport
For the past 6 months the Public Protection Service, specifically, the Licensing team, have been working with the Digital by Design teams to overhaul the Taxi Driver and Vehicle Licensing application processes. The existing system was paper-based, inefficient and...
by Lee Emery | Oct 10, 2019 | Collaboration, Digital Stockport
Being online today no longer feels optional because digital touches everything. We use it for our jobs, to pay bills, to apply for schools, to shop, to stay in touch and increasingly to manage our healthcare. Yet we know around 1 in 10 adults in Stockport aren’t...
