by Simon Percy | Aug 16, 2019 | Digital Stockport
Our Contact Centre receives on average 17,000 calls and 3,850 emails per month. This type of contact is extremely expensive to support and service and reducing the volume of contacts via these channels was one of the key objectives behind developing our online...
by Eve Bello, Lisa Kowalewski and Amy Howell | Aug 2, 2019 | Digital Stockport
‘Discovery’ phase For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers. After an intensive research phase that included...
by Francis Rowland | Jul 23, 2019 | Digital Stockport
Our transformation strategy is increasingly focussed on Service Design – putting people at the centre of everything, experiencing our services through the eyes of the customer and looking at the end to end journey. We are growing this way of working beyond the...
by Rachel Roberts-Newton | Jul 16, 2019 | Communities, DigiKnow, Digital Stockport
We are encouraging the development of digital skills across Stockport so that everyone has equal access to opportunities, can make the most of all the benefits of being online and no-one is left behind. Digital can play a key role in helping people stay in touch,...
by Craig Hughes | Jul 9, 2019 | Business Intelligence, Digital Stockport
Welcome to the latest blog for our Ministry of Housing, Communities and Local Government (MHCLG) funded family context project, the end of this alpha chapter but certainly not the end of the project. When we began, earlier this year, we hoped to tackle the problem of...
by Lee Emery | Jul 8, 2019 | Digital Stockport
It was fantastic to be at the 2019 MJ Achievement Awards event last month and receive the Digital Transformation award. Digital transformation is not just about the technology, it’s about improving the efficiency and quality of services at a time of higher public...
