We have started the delivery phase of our programme. Our first step will be to use the user research to identify those services that are most widely used by citizens, that can be delivered through digital channels and prepare these for our target launch date in summer 2016.
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- Self-service technology extends opening hours in three more libraries
- My journey into Service Design in Local Government – Part 2: New Opportunities
- The fibre of communities
- My journey into Service Design in Local Government – Part 1: Learning Points