Digital Council

The Digital by Design programme is building new digital tools to support new ways of providing Council services and new working practices. It has focussed on building the digital pillars of the future operating model for Stockport Council: Digital customer self-service online, Digitally connected communities and a Digitally enabled workforce.
Our Vision video

Digital customer self-service online

My Accounts opened since launch

Website views

It’s a good website and you know that instead of going from pillar to post you can get things done in a few minutes.

I would use this website because you can click a few buttons to get your answer quickly and not waste anyone’s time by ringing.

Digitally connected communities


Stockport Hackathon is a winner

Stockport Hackathon was one of a series of events aimed at encouraging the use of digital technology which we organised to celebrate the launch of our new website and online services.

DigiFeb – Free digital events in Stockport

To celebrate the launch of our new new website and online services and to encourage residents who aren’t using digital yet, we have organised ‘DigiFeb’ – a series of events and roadshows offering fun digital activities and learning opportunities across the Borough.

Announcing the Stockport Hackathon

We are really excited to be hosting our very own Hackathon on Saturday 4th March 2017 and are looking for enthusiastic and creative professional, amateur and student participants to join us in our quest to help people in Stockport connect with their wider community.

Stockport DigiFeb 2017

DigiFeb was a series of digital events and roadshows organised to celebrate the launch of the Council’s new website and online services by highlighting the benefits of being online and helping residents further develop their online skills.


The Digital Inclusion Alliance is bringing together  the council, local businesses, public sector, community and voluntary sector organisations, schools and colleges to pool collective resources and make a real difference to improving people’s digital skills and providing access to information and communication technology.

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Digitally enabled workforce

Mobile working tools

I don’t know what a Business Analyst is and at this point I’m too afraid to ask

Picture the scene. You’re at a restaurant having dinner with friends of friends and the small talking is flowing well. Then the question comes up “So what do you do for living?” I take a quick swig of red wine and politely reply, “I’m a Business Analyst”....

Bridging the digital skills gap

Our experience of recruiting digital staff at Stockport Council has clearly shown that the Digital Skills gap both in the workplace and wider community is growing. Talking to peers confirms that we are not alone in facing this problem.

Service design in 3 questions

During my first few weeks at Stockport Council I noticed that many of the key principles and methods of service design were being applied, but not necessarily identified or externalized as such. This not only makes it more difficult to demonstrate the...

The value of Lunch and Learn

We’ve often mentioned how the Digital by Design programme is adopting new ways of working and introducing a new Agile culture to Stockport Council. Whilst we have brought in many formal processes to our working practices we have also added more casual ways to listen to and learn from others, which is where ‘Lunch and Learn’ comes in.

How to be Agile?

Collaboration and communication are at the heart of Agile ways of working, so it’s somewhat ironic that agile terminology like ‘kanban’ and ‘standups’ can inadvertedly put up barriers.  In this blog I aim to bust some agile jargon and show some simple...

Using Lean Start-up techniques to build a Minimum Viable Product (MVP)

According to the decades-old formula, you write a business case, pitch it to investors or a decision maker, assemble a team, deliver some capabilities/features/functionality and start using it. And somewhere in this sequence of events, you’ll probably suffer a fatal setback.

MVP: Some common misconceptions and confusions

In Part 1 of today’s blog I looked at using Lean start-up to create an MVP. In this second part I look at some of the common misconceptions and confusions surrounding the MVP.

Facilitating change

This week’s blog on speeding up the pace of change and building resilience to change through a methodology incorporating agile has been written by Becky Thorn of ThoughtWorks: Facilitating Change How do you facilitate change? How do you facilitate in a way that...

Celebrating National Apprenticeship Week

Stockport Council is committed to providing apprenticeship opportunities and has put 144 new apprentices into position during 2017/18. During National Apprenticeship Week we are giving one of the apprentices in our digital team a chance to describe their experience....

How we are using our new mobile working processes in Stockport Family

We have recently completed Phase 1 of the mobile working roll out for Stockport Family, where 130 Social Workers and School Age Plus Workers were provided with touch screen tablets with on board 4G SIM for using on the go as well as in the office. Two...

This week I’ve been more responsive to families in terms of giving advice and referral forms done –it’s great I can do things immediately in people’s homes now.

Out on duty doing 3 visits one after another, I was able to look up information and be clear in between visits. Also I could record in between visits so I didn’t get confused later when trying to record everything. It’s really efficient and helpful.

The direct work session with children on the tablet was fun and easy to interact with them. I was able to save on file easily and email to their carer to print off for them.