We are developing and testing technical proof of concepts for IAG and self-help, transactional end-to-end services, single view of person/ case, Contact Centre and business Intelligence and prioritising automating data collection and processing.
- 5 things we’ve learned in 12 months of running a device lending library
- Self-service technology extends opening hours in three more libraries
- My journey into Service Design in Local Government – Part 2: New Opportunities
- The fibre of communities
- My journey into Service Design in Local Government – Part 1: Learning Points