by Simon Percy | Dec 20, 2019 | Digital Practice
Our digital programme aims to reduce pressure on our contact centre by offering self-serve online solutions for routine queries to the council. However, for many people, telephone access is still the preferred option and for more complex queries, the only option. In...
by Simon Percy | Aug 16, 2019 | Digital access
Our Contact Centre receives on average 17,000 calls and 3,850 emails per month. This type of contact is extremely expensive to support and service and reducing the volume of contacts via these channels was one of the key objectives behind developing our online...
