#DigitalStockport Blog

Updates from the Digital Stockport programme being delivered by Stockport Council. To find out more about Digital Stockport get in touch using the contact us page.
What we’re excited about for 2020…

What we’re excited about for 2020…

Prompted by the start of a new year and new decade, we found ourselves recently ruminating about the following quote by Bill Gates: “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten…”...

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Automated call-backs are a queue buster at contact centre

Automated call-backs are a queue buster at contact centre

Our digital programme aims to reduce pressure on our contact centre by offering self-serve online solutions for routine queries to the council. However, for many people, telephone access is still the preferred option and for more complex queries, the only option. In...

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What we shared at the first Local #govdesign Day

What we shared at the first Local #govdesign Day

As a council our uppermost value is to keep the people of Stockport at the heart of what we do, so designing our services around user need is central to how we work. When we were invited to run a workshop about human centered service design at the first Local Gov...

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