Digital Access

We want to increase self-service, building on lessons from the pandemic, enabling greater responsiveness to people’s needs, improving the customer experience, and enabling us to target finite resources at those that need it most.

Why are we doing this?

Key outcomes include:

  • Increase self-service, building on lessons from pandemic, to target finite resources at those that need it most
  • Digital enabling greater responsiveness to citizen needs with a coherent One Stockport feel, improving experience

How might we do this?

  • Consolidate websites, remove repetition and support ongoing improvements to accessibility
  • Further develop website, chatbot, online forms, automation and push notifications
  • Redesign our online referral routes for an all-age approach to information, advice and guidance
  • Review digital directories and co-produce improvements
  • Promote, enable and support projects that increase digital access

 Please email your comments and suggestions

What impact have we already made?

It can be tough sticking to design principles against the curve

Us: “We want to design our form to have one question per page” Suppliers and peers: “What on earth for?  Are you mad?” Sometimes, we find ourselves questioning what we're doing because many other voices say it's odd or unusual, simply because it is 'against the curve'...

Supporting International Day of People with Disabilities 2021

December 3rd marks International Day of People with Disabilities (IDPWD), a day to celebrate the challenges, barriers, and opportunities for people with disabilities. The theme for this year’s IDPWD is "Fighting for rights in the post-COVID era”. Because, since March...

“The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.”

With contributions from Laura Hadley, Jane Taylor and Stephen Hodson, and a headline by Sir Tim Berners Lee, inventor of the World Wide Web.Our council vision is to keep the people of Stockport at the heart of what we do. By this we mean all people. Our websites,...

User testing during lockdown

Two weeks after the UK government imposed a nationwide lockdown, Stockport Council launched a helpline for Stockport’s most vulnerable people, to assist people to access what they needed to help them stay safe and well.  The initial tech work required the...

How is digital helping Stockport during coronavirus?

Just a quick update on what’s been happening in the Stockport digital and IT teams over the past couple of weeks. As well as sharing some of our actions we hope to get feedback from others that could collectively help us to improve our response.   The Stay at...

Contact us

Please send your comments, suggestions and questions to

Skip to content