Digital Access

We want to increase self-service, building on lessons from the pandemic, enabling greater responsiveness to people’s needs, improving the customer experience, and enabling us to target finite resources at those that need it most.

Why are we doing this?

Key outcomes include:

  • Increase self-service, building on lessons from pandemic, to target finite resources at those that need it most
  • Digital enabling greater responsiveness to citizen needs with a coherent One Stockport feel, improving experience

How might we do this?

  • Consolidate websites, remove repetition and support ongoing improvements to accessibility
  • Further develop website, chatbot, online forms, automation and push notifications
  • Redesign our online referral routes for an all-age approach to information, advice and guidance
  • Review digital directories and co-produce improvements
  • Promote, enable and support projects that increase digital access

 Please email your comments and suggestions

What impact have we already made?

Updating our website: new brand, better performance, and a lot of TLC.

It’s only through an exceedingly well built web presence that we can provide services which meet user needs better than ever before.This quote taken from a 2018 blog we wrote about the then-new Stockport.gov website still very much holds true today. When the new...

Why we can’t let digital by default leave people behind

This week is Get Online Week, and DigiKnow partners are running various sessions and events for people across Stockport to help them learn to do things online. In this blog, Claire Worthington, who runs Village Web Company and is a member of the DigiKnow Alliance,...

Improving the SEND local offer

As a local authority, we’re required to publish a local offer that provides information about the support available in Stockport for children and young people with special educational needs and disabilities (SEND), their parents, carers and families. This includes...

Digital Declaration Month – celebrating making local digital services better

Five years ago, we were among the founding signatories of the Local Digital Declaration. Since then, hundreds of other local authorities and supporting organisations have signed, and over 300 organisations will celebrate Digital Declaration Month this July. The...

We have designs on design in 2023

Services Week is an annual celebration of end-to-end service design, focused on improving public services. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023 and the theme for this year is ‘Designing for Uncertain Times’.The last few...

Contact us

Please send your comments, suggestions and questions to digital@stockport.gov.uk.

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