Digital Access

We want to increase self-service, building on lessons from the pandemic, enabling greater responsiveness to people’s needs, improving the customer experience, and enabling us to target finite resources at those that need it most.

Why are we doing this?

Key outcomes include:

  • Increase self-service, building on lessons from pandemic, to target finite resources at those that need it most
  • Digital enabling greater responsiveness to citizen needs with a coherent One Stockport feel, improving experience

How might we do this?

  • Consolidate websites, remove repetition and support ongoing improvements to accessibility
  • Further develop website, chatbot, online forms, automation and push notifications
  • Redesign our online referral routes for an all-age approach to information, advice and guidance
  • Review digital directories and co-produce improvements
  • Promote, enable and support projects that increase digital access

 Please email your comments and suggestions

What impact have we already made?

Stockport Support Services Part 2: Delivery

Following our last blog looking at the Discovery and consultation processes for our early intervention procedures and preventative services, the final stage of this project is the creation and delivery of the Stockport Support Services. The new Hub brings together a...

Digital Exclusion – Why we need your help to reduce it!

Starting Point Learning Partnership, as part of the Digital Inclusion Alliance, has launched a new free DigiKnow Friends training session to help raise recognition of digital exclusion in Stockport and signpost where support is available. It’s the first step of a...

Stockport Support Services Part 1: Discovery

In 2014, Stockport Council Adult Social Care (ASC) service commissioned a range of prevention and early help services to support residents to live safe, healthy, happy, and independent lives at home in the community, improve their emotional and economic well-being and...

Thinking, learning and doing more about digital access

As we mark Global Accessibility Awareness Day 2022 (GAAD), I find myself reflecting on the last year and a half, and what accessibility now means to us and our website. On 23 September 2018, accessibility regulations for local authority websites and apps came into...

It can be tough sticking to design principles against the curve

Us: “We want to design our form to have one question per page” Suppliers and peers: “What on earth for?  Are you mad?” Sometimes, we find ourselves questioning what we're doing because many other voices say it's odd or unusual, simply because it is 'against the curve'...

Contact us

Please send your comments, suggestions and questions to digital@stockport.gov.uk.

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