Digital Access

We want to increase self-service, building on lessons from the pandemic, enabling greater responsiveness to people’s needs, improving the customer experience, and enabling us to target finite resources at those that need it most.

Why are we doing this?

Key outcomes include:

  • Increase self-service, building on lessons from pandemic, to target finite resources at those that need it most
  • Digital enabling greater responsiveness to citizen needs with a coherent One Stockport feel, improving experience

How might we do this?

  • Consolidate websites, remove repetition and support ongoing improvements to accessibility
  • Further develop website, chatbot, online forms, automation and push notifications
  • Redesign our online referral routes for an all-age approach to information, advice and guidance
  • Review digital directories and co-produce improvements
  • Promote, enable and support projects that increase digital access

 Please email your comments and suggestions

What impact have we already made?

We have designs on design in 2023

Services Week is an annual celebration of end-to-end service design, focused on improving public services. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023 and the theme for this year is ‘Designing for Uncertain Times’.The last few...

On International Women’s Day we’re talking about #DigitALL

This year’s International Women’s Day theme, ‘Embrace Equity’, is being celebrated by The United Nations as ‘DigitALL: Innovation and technology for gender equality’. It aims to draw attention to the impact of the digital gender gap on widening economic and social...

Mapping free wifi in Stockport

Having a device, whether a laptop, tablet or phone, is just part of a solution for people who are digitally excluded. It’s also about having internet access. With the cost-of-living crisis, many people are facing tough choices, and internet access is one of the things...

Stockport Support Services Part 2: Delivery

Following our last blog looking at the Discovery and consultation processes for our early intervention procedures and preventative services, the final stage of this project is the creation and delivery of the Stockport Support Services. The new Hub brings together a...

Digital Exclusion – Why we need your help to reduce it!

Starting Point Learning Partnership, as part of the Digital Inclusion Alliance, has launched a new free DigiKnow Friends training session to help raise recognition of digital exclusion in Stockport and signpost where support is available. It’s the first step of a...

Contact us

Please send your comments, suggestions and questions to digital@stockport.gov.uk.

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