Digital Access

We want to increase self-service, building on lessons from the pandemic, enabling greater responsiveness to people’s needs, improving the customer experience, and enabling us to target finite resources at those that need it most.

Radically Digital Stockport > Digital Communities > Digital Access

Why are we doing this?

Key outcomes include:

  • Increase self-service, building on lessons from pandemic, to target finite resources at those that need it most
  • Digital enabling greater responsiveness to citizen needs with a coherent One Stockport feel, improving experience

How might we do this?

  • Consolidate websites, remove repetition and support ongoing improvements to accessibility
  • Further develop website, chatbot, online forms, automation and push notifications
  • Redesign our online referral routes for an all-age approach to information, advice and guidance
  • Review digital directories and co-produce improvements
  • Promote, enable and support projects that increase digital access

 Please email your comments and suggestions

What impact have we already made?

Improving the SEND local offer

by | 6th September 2023 | Collaboration, Communities, Digital access, Digital Stockport | 0 Comments

As a local authority, we’re required to publish a local offer that provides information about the support available in Stockport for children and young people with special educational needs and disabilities (SEND), their parents, carers and families. This includes...
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Digital Declaration Month – celebrating making local digital services better

by | 10th July 2023 | Architecture, Business Intelligence, Collaboration, Communities, DigiKnow, Digital access, Digital Practice, Digital skills, Digital Stockport, Smart places | 0 Comments

Five years ago, we were among the founding signatories of the Local Digital Declaration. Since then, hundreds of other local authorities and supporting organisations have signed, and over 300 organisations will celebrate Digital Declaration Month this July. The...
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We have designs on design in 2023

by | 21st March 2023 | Digital access, Digital Practice, Digital Stockport | 0 Comments

Services Week is an annual celebration of end-to-end service design, focused on improving public services. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023 and the theme for this year is ‘Designing for Uncertain Times’.The last few...
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On International Women’s Day we’re talking about #DigitALL

by | 8th March 2023 | Collaboration, Communities, DigiKnow, Digital access, Digital skills, Digital Stockport, Enabling Independence, Jobs | 0 Comments

This year’s International Women’s Day theme, ‘Embrace Equity’, is being celebrated by The United Nations as ‘DigitALL: Innovation and technology for gender equality’. It aims to draw attention to the impact of the digital gender gap on widening economic and social...
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Mapping free wifi in Stockport

by | 31st January 2023 | Business Intelligence, Collaboration, Communities, DigiKnow, Digital access, Digital Stockport | 0 Comments

Having a device, whether a laptop, tablet or phone, is just part of a solution for people who are digitally excluded. It’s also about having internet access. With the cost-of-living crisis, many people are facing tough choices, and internet access is one of the things...
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Contact us

Please send your comments, suggestions and questions to digital@stockport.gov.uk.

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