Digital Communities is about building digital skills and confidence so everyone can make the most of digital opportunities. It includes providing people with online information, where and when they need it, in an accessible format, and supporting residents to remain independent by providing digital health monitoring and telecare.
We need to build residents digital confidence and skills to improve resilience and opportunities. We are working with the cross-sector Digital Inclusion Alliance (DigiKnow). We aim to develop support capacity by increasing membership of this network and training more digital champions to help people. We must ensure our services are accessible to all.
We want to increase self-service, building on lessons from the pandemic, enabling greater responsiveness to people’s needs, improving the customer experience, and enabling us to target finite resources at those that need it most.
Digital Enabling Independence
We will support residents to remain independent by providing better access to information, real time health monitoring and virtual tech to improve access to health and social care professionals, increase human connections and reduce social isolation.