by Kieran Spruce | Jun 21, 2021 | Digital Practice, Digital Stockport
When I first started out at Stockport Council I had very little knowledge of what Service Design really was. I had a degree in Industrial Design and initially applied for a role as a User Experience (UX) designer, but a fellow Brunel graduate suggested that I would be...
by Alison Mumford | May 17, 2021 | Digital access, Digital Practice, Digital Stockport
With contributions from Laura Hadley, Jane Taylor and Stephen Hodson, and a headline by Sir Tim Berners Lee, inventor of the World Wide Web. Our council vision is to keep the people of Stockport at the heart of what we do. By this we mean all people. Our websites,...
by Kieran Spruce and Katy Dixon | May 7, 2021 | Collaboration, Digital Practice, Digital Stockport
We’re working with colleagues in Adult Social Care on a Service Design project looking at our early intervention procedures and preventative services. It’s a complex discovery project, made even more so by the need to introduce new ways of running and synthesising...
by Anna Walker | Feb 16, 2021 | Digital Practice, Digital Stockport
For our recent flooding project, we devised a new means of user experience testing that could be carried out under COVID-19 restrictions. In Part 1 of this blog we described how we set up and carried out remote user testing. Once the flooding user testing sessions...
by Emma Jemison and Anna Walker | Nov 27, 2020 | Digital Practice, Digital Stockport
As User Experience designers, one of the most important parts of our role is testing products and services with our users. This part of the design process is essential, as we need to find out if what we’re creating is usable and, if not, we need to understand how we...
by Thad Barker | Nov 10, 2020 | Collaboration, Communities, DigiKnow, Digital Practice
Over the last few years I have witnessed a rapid transformation on how we work with communities. By bringing communities closer to the service design process and embracing user testing we have services shaped with people, rather than for people. It’s a really simple...
