Digital PracticeWe are introducing agile practice across our organisation, enabling us to improve our offer to residents and other service users with digital tools based on user experience. We want our workforce to be digitally confident and make the most of hybrid working. We are adding automation to enable more efficient use of resources.
Why are we doing this?
Key outcomes include:
- Embed agile practice and digital tools, improve process and citizen experience
- Digitally confident colleagues, enabling services to deliver efficient, citizen focused support
- Automation as standard, enabling better use of resources
- Make the most of hybrid working to improve our offer to citizens
How might we do this?
- Digital roadmaps with clear benefits
- Roadmaps for digital platforms and capabilities
- Training and development
- Maximise use of available tools/tech
- Robotic Process Automation (RPA) & low-code
Please email your comments and suggestions.
What impact have we already made?
Please send your comments, suggestions and questions to firstname.lastname@example.org.