Digital Practice

We are introducing agile practice across our organisation, enabling us to improve our offer to residents and other service users with digital tools based on user experience. We want our workforce to be digitally confident and make the most of hybrid working. We are adding automation to enable more efficient use of resources.

Why are we doing this?

Key outcomes include:

  • Embed agile practice and digital tools, improve process and citizen experience
  • Digitally confident colleagues, enabling services to deliver efficient, citizen focused support
  • Automation as standard, enabling better use of resources
  • Make the most of hybrid working to improve our offer to citizens


    How might we do this?

    • Digital roadmaps with clear benefits
    • Roadmaps for digital platforms and capabilities
    • Training and development
    • Maximise use of available tools/tech
    • Robotic Process Automation (RPA) & low-code

    Please email your comments and suggestions.

    What impact have we already made?

    Family Context comes of age

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    We have designs on design in 2023

    Services Week is an annual celebration of end-to-end service design, focused on improving public services. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023 and the theme for this year is ‘Designing for Uncertain Times’.The last few...

    Why personal vigilance is as important as tech in preventing cyber crime

    Offensive Cyber activity has increased dramatically over the past weeks, with multiple Russian Government and state backed hacking groups taking down Ukrainian banking and Government websites and services. As international sanctions against Russia start to bite, it is...

    It can be tough sticking to design principles against the curve

    Us: “We want to design our form to have one question per page” Suppliers and peers: “What on earth for?  Are you mad?” Sometimes, we find ourselves questioning what we're doing because many other voices say it's odd or unusual, simply because it is 'against the curve'...

    Family context project: a successful pilot and an exciting future ahead!

    Welcome to the latest blog for our Ministry of Housing, Communities and Local Government/ Department for Levelling Up, Housing and Communities (MHCLG/DLUHC) sponsored Family Context project. It’s been a while since we last published a blog, as we had to re-prioritise...

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