Our Design and Analysis team works across the entire council, designing inclusive products and services for thousands of Stockport residents. As our lead service designer, you’ll help us create seamless customer journeys for users, whatever channel or part of our service they use.
You’ll champion human-centred design, helping us to remain focused on the needs of our users, including internal business users and partners as well as end service users. You’ll be an advocate for working in the open to promote awareness and understanding. You’ll be able to communicate ideas and explain design decisions clearly to build consensus and gain support for design-oriented thinking.
The role requires extensive stakeholder management and relationship building expertise, including with colleagues who are new to user-centred design. But you won’t be doing this alone. You’ll lead a small team of designers and will work collaboratively with user researchers, business analysts, user experience and other change agents.
Read more about our service design work in previous service design blogs including a personal account from Lisa Kowalewski, our former lead service designer.
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